I ordered on TikTok Shop or Amazon — how do tracking, returns, and refunds work?Updated 22 days ago

If you bought your muffins through TikTok Shop or Amazon, your order is managed through that platform — including tracking, returns, refunds, and cancellations. We’re unable to override or bypass marketplace policies, but here’s how to get help fast on each:

Tracking: Check your order status in the TikTok app (Profile → Orders) or your Amazon account (Your Orders). Tracking updates flow through the platform, not our website account page.

Returns, refunds, and cancellations: Start these through the platform’s own order page — TikTok Shop and Amazon each have their own return and refund policies and timelines that apply to your purchase.

Need our help? We’re still your muffin people! Message us and include:

• Which platform you purchased on (TikTok Shop or Amazon)
• Your order number from that platform

We’ll do everything we can within the platform’s process to make it right.

Heads up: our website-only programs — like the first-order guarantee in our Return & Refund Policy — apply to orders placed on bootyliciousmuffins.com.