Orders, Shipping & Returns
Where can I buy Bootylicious Muffins?
Buy on bootyliciousmuffins.com, Amazon, TikTok Shop, or Walmart.com (online only, not in Walmart stores), and at H-E-B stores in Texas. For wholesale, email [email protected].
Where do Bootylicious Muffins ship from?
All orders are shipped fresh from our Texas fulfillment facility.We package everything carefully to make sure your muffins arrive in perfect shape.If you’re nearby, you’ll usually see faster delivery times!
Do you have a return policy?
The Booty-Back Guarantee: don't love your first order — no matter what — get a refund within 30 days, capped at the value of a 36-pack, and keep the muffins. Damaged, missing, wrong, or lost packages go through a quick OrderProtection claim, no photo
How long do refunds take to appear?
Once your refund has been issued, it usually takes 5–10 business days for the amount to show up in your original payment method.Timing can vary depending on your bank or credit card company. If you haven’t seen the refund after 10 business days, plea
What if an item arrives damaged or missing?
Damaged, melted, or missing items: no photos needed, keep what arrived. File a quick OrderProtection claim with your order email, order number, and shipping address; claims typically resolve in under 24 hours.
Why isn’t my discount or promo code working?
New customers can use FIRST15 for 15% off their first order, and only one code works per order. Common reasons a code fails: it was already used, it expired, or it only works on our website.
Can I build my own box or mix flavors?
Absolutely! You can build your own custom Build Your Box in a 12-Pack, 24-Pack, or 36-Pack right on our website. Build Your Box is website-only — Amazon and TikTok Shop offer pre-selected variety packs.
I need to cancel my order
Unshipped website orders: email us fast and we'll cancel. Shipped orders can't be pulled back. TikTok/Amazon cancel through their platforms. Subscriptions: cancel or skip anytime in your passwordless portal
My package says “Delivered” but it hasn’t arrived. What should I do?
No waiting, no neighbor checks. File a quick OrderProtection claim with your order email, order number, and shipping address, all in your order confirmation email. Claims typically resolve in under 24 hours.
What shipping options do you offer?
Most orders ship within 1-2 business days and arrive 3-7 business days after shipping, depending on your location. Expedited shipping is available at checkout.
Do you ship to PO boxes, APO/FPO, Alaska, or Hawaii?
Yes. We ship to PO boxes, APO/FPO/DPO addresses, Alaska, and Hawaii. Alaska and Hawaii orders usually arrive about 2 weeks after they ship, APO/FPO/DPO orders take 3 weeks or more, and PO boxes arrive on the normal timeline.
Do you ship internationally?
At the moment, we currently ship to all U.S. states and territories, including Hawaii, Alaska, Puerto Rico, Guam, and APO/FPO military addresses. 🇺🇸. We don’t offer international shipping just yet, but it’s something we’re exploring for the future.
Can I update my shipping address or order after it’s placed?
Once an order has been submitted, it immediately starts processing in our system so we can get it shipped out as fast as possible.If you notice an error in your address or need to make a change, reach out to us right away at support@bootyliciousmuffi
How long does shipping take?
Orders typically ship within 1-2 business days, and you'll get a tracking email once your label is created. Lost, stuck, or marked-delivered-but-missing packages go through a quick OrderProtection claim, typically resolved in under 24 hours.
What flavors are in the Variety 12-Pack?
Our Variety 12-Pack has one each of Double Chocolate, Birthday Cake, Cinnamon Bun, Blueberry, Banana Peanut Butter, Chocolate Peanut Butter, Red Velvet, Chocolate Chip, S'mores, Cookies & Cream, Strawberry, and Carrot Cake.
What flavors are in the Variety 24-Pack?
The Variety 24-Pack has two of each flavor in the 12-Pack: Double Chocolate, Birthday Cake, Cinnamon Bun, Blueberry, Banana PB, Chocolate PB, Red Velvet, Chocolate Chip, S'mores, Cookies & Cream, Strawberry, and Carrot Cake. The 36-Pack has three of
How do subscriptions and one-time orders differ?
One-time orders are a single purchase. Subscriptions ship automatically on the schedule you choose with 15% off every order, and you can swap, skip, change, or cancel anytime in your customer portal.
How can I track my order status or find my tracking link?
Track your order via the confirmation email link or your account under Orders. Tracking can take 24 hours to update. Marked delivered but missing, or lost in transit? File a quick OrderProtection claim — typically resolved in under 24 hours.
What happens during holiday or high-volume shipping periods?
During peak times like holidays or limited-edition flavor launches, processing times can extend by a day or two due to higher order volume.Once shipped, transit times depend on the carrier’s schedule. We’ll always post shipping updates and cutoff dat
My box was delivered in the heat — is the mix still good?
Yes — the mix is dry and shelf-stable, built to handle summer shipping. Bring your box inside once delivered and store it cool and dry. Anything that arrives actually damaged or melted goes through a quick OrderProtection claim, no photos needed.
What is OrderProtection ("Cover Your Buns") at checkout?
OrderProtection ("Cover Your Buns" at checkout) is our resolution partner for lost, stolen, damaged, or missing-item orders. Claims need your order email, order number, and shipping address, no photos. Wrong items: email us with a photo.
Can I stack or combine discount codes?
No. Discount codes can't be combined, so only one code can be used per order. Most codes are single-use per customer, and checkout always shows your final price before you pay.
I ordered on TikTok Shop or Amazon — how do tracking, returns, and refunds work?
TikTok Shop and Amazon orders are managed through those platforms — tracking, returns, refunds, and cancellations all run on their policies. Message us with your platform and order number and we'll help within their process.
Why was my order canceled without my request?
Unrequested cancellations usually mean one of three things: a subscription was canceled/paused before shipping, the payment was flagged for security review, or a checkout mix-up. Canceled orders aren't charged — pending authorizations drop off in day
Can I send Bootylicious Muffins as a gift?
Ship a box straight to their address (standard shipping is free), or send a digital gift card by email. Gift cards come in $10 to $100, never expire, and can't be used on subscription orders.
How do I contact customer service?
Email [email protected] or text 713-970-1045 anytime. We reply as quickly as we can, and weekend replies may be slower.