What is OrderProtection ("Cover Your Buns") at checkout?Updated a month ago

OrderProtection is our resolution partner for anything that goes wrong between our warehouse and your door. You’ll see it at checkout as “Cover Your Buns” — a small optional add-on that protects your order in transit.

What it covers:

• Packages that are lost or stolen in transit
• Packages marked delivered that never arrived
• Orders that arrive damaged or melted
• Missing items in your box

How claims work:

No photos, no phone calls, no waiting periods — and whatever arrived is yours to keep. File a claim online and it will typically be resolved in under 24 hours:

👉 Start your claim here — you’ll need the email address used on your order, your order number, and your shipping address. They’re all in your order confirmation email. Can’t find them? Email [email protected] and we’ll send them over.

Received the wrong items? That’s not an OrderProtection claim. Email [email protected] or reach out through chat with your order number, what you ordered, and a quick photo of what arrived, and we’ll get it sorted.

If you have any trouble filing a claim, email us at [email protected] and we’ll help you get it sorted.