Why was my order canceled without my request?Updated 22 days ago

If your order was canceled and you didn’t request it, it’s almost always one of these three reasons:

1. A subscription change beat the order out the door. If you canceled or paused your subscription before the order shipped, the pending order was canceled along with it.

2. The payment was flagged for review. Our payment processor automatically flags some orders for security review — things like mismatched billing details can trigger this. It’s protective, not personal.

3. A checkout mix-up. Duplicate checkout attempts or billing information that didn’t match can cause an order to cancel automatically.

About your money: canceled orders aren’t charged. If you see a pending charge on your statement, it’s a temporary authorization that will drop off within a few business days.

Want the order anyway? Just reach out at [email protected] and we’ll help you get it placed again. If it was tied to a subscription, check your subscription portal to confirm your settings are how you want them.