Do you have a return policy?Updated 2 days ago
Website Orders (bootyliciousmuffins.com)
We offer the Booty-Back Guarantee for first-time customers.
If you do not love your first order — no matter what the reason — contact us within 30 days of delivery and we'll refund it.
Please note:
• Valid on 12-pack, 24-pack, and 36-pack orders
• Refund is capped at the value of a 36-pack
• Applies to first order or first subscription shipment only
• One claim per household
• Shipping charges, taxes, and additional fees are nonrefundable
• No product needs to be returned — the muffins are yours to keep
To request your refund, email [email protected] and include your full name and order number.
Orders Placed Through TikTok Shop or Amazon
Orders placed through TikTok or Amazon must message us with which platform they purchased as well as their order number.
We are unable to override or bypass marketplace return policies.
Damaged, Melted, or Missing Items
If anything in your order arrives damaged, melted, or is missing from the box, we'll make it right fast — no photos needed, and whatever arrived is yours to keep.
Just file a quick claim with OrderProtection, our resolution partner, who typically resolves claims in under 24 hours:
👉 Start your claim here — you'll just need the email used on your order and your order number.
Received the Wrong Items?
If your box doesn't match what you ordered, email [email protected] or reach out through chat with your order number, what you ordered, and a quick photo of what arrived — we'll take a look and get it sorted for you quickly.
Delivered but Not Found
No waiting period, no neighbor checks needed. If your package is marked delivered but hasn't arrived (or was lost or stolen), file an OrderProtection claim at the same link above and it will typically be resolved in under 24 hours.
Incorrect Address or Refused Delivery
Orders shipped to the address entered at checkout are not eligible for shipping refunds if the address provided was incorrect.
If a refused or misaddressed order is returned to us, we may:
• Reship the order for an additional fee
• Refund the product price minus original and return shipping costs