What if an item arrives damaged or missing?Updated 2 days ago

We're so sorry — we'll make it right fast.

Damaged, melted, or missing items: file a quick claim with OrderProtection, our resolution partner. No photos of your cups or packing slip needed, there's no need to send anything back — whatever arrived is yours to keep — and claims typically resolve in under 24 hours.

👉 Start your claim here — you'll need the email address used on your order, your order number, and your shipping address. They're all in your order confirmation email. Can't find them? Email [email protected] and we'll send them over.

Received the wrong item or flavors? Email us at [email protected] or reach out through chat with your order number, what you ordered, and a quick photo of what arrived — we'll take a look and get it sorted for you quickly.

If you hit any snags filing a claim, email us at [email protected] or reach out through chat and we'll jump in right away.

Note: For TikTok Shop or Amazon orders, please reach out directly through those platforms — they require claims to be filed within their own systems.