My package says “Delivered” but it hasn’t arrived. What should I do?Updated 2 days ago

We're so sorry your package hasn't made it to you — that's always frustrating. The good news: there's no waiting period, no checking with neighbors, and no calling the post office required.

Just file a quick claim with OrderProtection, our resolution partner. They handle lost, stolen, and not-delivered packages for us and typically resolve claims in under 24 hours.

👉 Start your claim here — you'll need the email address used on your order, your order number, and your shipping address. They're all in your order confirmation email. Can't find them? Email [email protected] and we'll send them over.

If you hit any snags filing the claim, email us at [email protected] or reach out through chat and we'll jump in right away.

Note: For TikTok Shop or Amazon orders, please reach out directly through those platforms — they require claims to be filed within their own systems.